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Why businesses should record their calls

VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording. #1. Improve customer service One of the most important reasons why businesses should always […]

Office 365: Tools and tips for business

Office 365 is the office productivity tool of choice because it has everything business users could possibly need. That said, most of them aren’t maximizing their Office 365 investment. That’s why we’re recommending some of the lesser-known and underused tools to help you work more efficiently. SharePoint SharePoint is the “communication sites” platform for building […]

Millions more affected by Equifax leaks

Back in 2017, Equifax, one of the three major credit bureaus in the US, made a major security blunder that leaked millions of sensitive information, including Social Security numbers, addresses, driver’s license numbers, and credit card details. The company estimated that the data of 145.5 million people (almost half the US population) were exposed. But […]

5 ways to get the most from social media

Regardless of your company’s size, social media marketing is a fickle tool you can’t afford to ignore, especially if your business targets Generation Z customers. Read on to discover five ways to get the most out of your social media. #1. Choose the right platform Between Facebook, Twitter, Instagram, YouTube, and LinkedIn to choose from, […]

Best uses of Alexa in a business setting

Individual users find plenty to like about Amazon’s AI technology Alexa. It’s a great way to control smart home devices and perform small tasks like make shopping lists and answer phone calls. But Alexa also gets things done for business users, and here we’ll list some of the most useful. Create and manage to-do and […]

HTTPS is something to care about

For all the time we spend discussing the complexity of internet security, there are a few simple things you can do. Avoiding websites that aren’t secured with the HTTPS protocol is one of them. It’s a habit that can be developed with a better understanding of what the padlock icon in your web browser’s address […]

Discover the VoIP suitable for you

VoIP, or Voice over Internet Protocol, is a telephony solution that allows users to make calls through any internet-enabled desk phone (hardphone) or software device (softphone). The type of business you run will determine which option is most suitable for you. What’s a hardphone? A hardphone is a desk phone that is connected to your […]

Outlook tips to increase productivity

Microsoft is constantly updating and improving its Outlook email program, and some users struggle to keep up with all the new and exciting features. If you want to catch up on the latest productivity-enhancing tricks, this is the article for you. Clean Up your inbox No matter inbox how meticulously organized your Outlook inbox is, […]

New scam freezes Chrome to panic users

Con artists have created a new method of deceiving Chrome users by freezing their browsers and displaying a security notification with bogus tech-support contact details. Their ultimate goal is to scare potential victims and trick them into dialing the fake hotline number on the screen. The End Game The scam works by displaying an error […]

Cryptojacking: How to protect yourself

Over time, your computer will work slower as software requirements become more demanding. But if you have a relatively new computer, and are experiencing performance problems after clicking a link or visiting a website, you might be the victim of a new cyberattack scheme known as cryptojacking. Hijacked hardware Cryptojacking secretly uses your computer to […]

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